2008 Procedure 23 Tips

Tip processing is primarily used with the integrated credit card processors. To simplify the process, tips applied to credit cards are automatically posted to the processor. To a lesser extent, the same system can be used for handling tips with nonintegrated credit card systems. Tips can be used in the entire facility or only one area. They can be configured to come out of the cash drawer known as a cash out, or distributed later in paychecks.

NOTE: If you use ETS or Mercury as your credit card processor, tips must be added to credit card invoices before they are batched out at the end of the night. Once credit card transactions are batched our by your processor (ETS or Mercury), you can no longer add tips to these invoices. ETS and Mercury can both adjust this batch time for you to later in the morning of the next day so we would suggest that you call your processor to make this change. This is ideal for servers in food and beverage areas of a facility that work very late into the night and don't enter their tips until the end of the night.

Set Up

To use tips with the integrated credit card processor, the merchant account must be able to handle tips. If not, the course needs to contact the processor for another account with tips (see Credit Card Interface on page 463). In most cases, the bar and grill account has the ability to process tips while the golf shop does not. Credit card accounts supporting tips often have a higher rate so check with your credit card company.

1) In Fore! Sell, select File | Setup | Area.

2) Select the grill area and click the detail tab.

3) Check tips and click OK.

4) Select File | Setup | Payment Media.

5) Check the Tip media active checkbox.

6) If employees remove tip as cash from the drawer, check the Cash Out box for each charging media. Otherwise, to track all tips and include the tips in payroll, leave the Cash Out box empty .

Adding Tip at Purchase

1) The Hide Tip Tender checkbox in the Payment Media screen must be unchecked.

2) View | Shopping Cart.

3) Select sales items then click OK.

4) Tender non-tip amount to appropriate tender.

5) Click Tip tender button.

6) In the tip tender screen, tender the amount of tip to the appropriate payment media then click OK.

7) Finish the transaction by clicking OK at the payment screen. If credit card integration is enabled or the room tender is used, the tip is sent to the processor at this time.

Posting Tip After Invoice has Already Posted

1) View | Shopping Cart.

2) Recall the invoice by either searching in the Reprint/Tips screen or by scanning the bar code at the bottom of receipt (see Print Invoice Bar Code on page 162).

3) Add the tip by clicking the Tip button to the right of the Reprint/Tips screen.

4) Enter the amount of tip to the appropriate tender and click OK. If credit card integration is enabled, the tip is sent to the processor once the OK button is clicked.

Modify a Tip

1) View | Shopping Cart.

2) Recall the invoice by either searching in the Reprint/Tips screen or by scanning the bar code at the bottom of receipt.

3) Modify the tip by clicking the Tip button to the right of the Reprint/Tip screen.

4) Enter the amount of tip to the appropriate tender and click OK. If credit card integration is enabled, the change in tip amount is sent to the processor once the OK button is clicked.