2011 Procedure 37 Credit Card Interface
Fore! Reservations interfaces with ETS EMoney2000 and gateways through DSIClientX. Each clears credit card transactions through the Internet. This relieves designated phone line(s) that most credit card processors require. The interface requires an account with ETS or DSIClientX, a constant Internet
connection to all machines posting credit card transactions and a Cherry Programmable keyboard or Magtek Miniwedge to swipe the credit card. For more on ETS and Mercury Payment Systems, visit their websites at http://www.etsms.com and http://www.mercurypay.com.
ETS Account Setup
Contact ETS to set up an account and inform them you are a Fore! Reservations customer. ETS assigns a client ID and a password. If credit card gratuity processing for food and beverage is required, ETS assigns two accounts. The gratuity account can also be used in the golf shop as well, but may be charged a higher rate.
1) Log in to Fore! Reservations, and go to View | Fore! Sell.
2) Select the File | Setup | Facility menu item.
3) Highlight your Facility and click on the Credit/Gift Card tab.
4) Check the Active checkbox in the Credit Card Interface section.
5) Enter the client ID of your golf shop account, supplied by ETS, in Merchant Client ID field.
6) Enter the Merchant Password.
7) Again, enter the Merchant Password in the second Merchant Password field.
8) Select ETS in the CC Processor dropdown.
9) Check the Tips checkbox if a tip line is desired on the receipt.
10) Click the OK button.
11) Click the OK button on the Sheet view to save your changes.
12) Close Fore! Sell with File | Exit.
The preceding account setup is used on all machines. If you signed up for an additional food and beverage gratuity account, do the following:
1) Log in to Fore! Reservations, and go to View | Fore! Sell.
2) Select the File | Setup | Area menu item.
3) Highlight your food and beverage Area and click on the Detail tab.
4) Enter the ETS supplied client ID of your food and beverage account in the Client ID field.
5) Enter the Password.
6) Enter it a second time in the second Password field.
7) Check the Tips checkbox to include a receipt tip field.
8) Click the OK button.
9) Click the OK button on the Sheet view to save your changes.
10) Select the File | Setup | Payment Media menu item.
11) Activate the Tip media and enter a large report order so it is at the bottom of the media list in the Payment screen.
12) Click the OK button.
13) Close Fore! Sell with File | Exit.
It is important to assign your food and beverage machines the appropriate Area.
For security, the password is not visible in the setup screens. After the initial setup, “
1) Log in to Fore! Reservations, and go to View | Fore! Sell.
When in the Payment screen, swiping the credit card puts the entire balance in the appropriate credit card tender, places the credit card number and expiration date in the appropriate fields and posts the transaction. To split tenders, modify the amount of the credit card and move the balance to another tender prior to swiping the card. If the credit card clears, the transaction posts. If the credit card is declined, it returns a message and returns to the Shopping Cart screen. This allows you to change the tender or attempt another credit card.
Like other transactions, voids are not supported. Instead, ring in a negative transaction and tender it to the credit card. Before batching out, your processor web page may support a void of each transaction to save transaction fees.
Daily batching is done automatically and monitoring of credit card processing is done at the processor's website. Contact your credit card processor for more information.
If the credit card can't be read by swiping, enter the card manually on the Payment screen or on the Customer screen. It is processed at the higher manual entry transaction rate, but at least gets through. A customer must be selected in the Shopping Cart screen for the manual entry to proceed and a warning
dialog box asks for confirmation before posting. If valid customer demographics are recorded, such as zip code, the credit card processor may post at a lower rate.
When the Internet connection fails or credit card gateway is unavailable, credit cards can still be processed, though they are not immediately approved. Since approval is delayed, there is the possibility of a decline or some other issue when the system is restored. Such scenarios may result in lost revenue. Also, receipts do not include reference numbers or approval codes, though they still print out signature pages. Cards are swiped as usual and thus your staff is not delayed by the breakdown. However, such a process should only be used temporarily.
