Fore! Your Information - Canada - April 2010
Spring is Here! Set your Staff Data Collection Policy
If you're "spring cleaning" your database and notice you're missing important customer information, consider setting a new staff policy to encourage better data collection. Inform your staff of the importance of collecting a customer's name, phone number, and email address when they make a reservation. Incentivize your staff with a reward if data is collected for a certain percentage of reservations. Insist your staff takes the ten extra seconds to collect customer data and watch your business benefit! We also recommend double-checking that customer information is being transferred correctly when tee times are booked online through a third-party integrator.
NEW Reports are Available in the Latest and Greatest Version
Users asked for a Comparative Sales Report and we listened! This new report provides a comparative analysis of dollar, unit quantity, and percentage change for time periods that you select (i.e. a specific date, week, month, or calendar year compared to last year). Also new is the Sales Item Impact Report which provides a financial impact summary by sales item. Find out how much total revenue comes from a birthday round or determine if a discounted tee time actually generates additional revenue from miscellaneous purchases like merchandise or food and beverage. To access the Comparative Report in Fore! Sell go to View | Reports | Comparative | Sales. To access the Sales Item Impact Report in Fore! Sell go to View | Reports | Sales | and select Sales Item Impact.
Activate the NEW Fore! Outing and Fore! Internet Today
Exciting new product releases were announced in last month's newsletter. If you missed the announcements, click here to learn about Fore! Outing and click here to learn about the new Fore! Internet. The 2010 or 2011 software version is required to run both products. Fore! Outing is currently only available to those courses that have paid for Fore! Marketing. Please contact Marketing Support at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 630-789-9784 to activate either product.
News from the Driving Range
Fore! Reservations has a new interface with Range Servant. If your course uses Range Servant at your driving range, contact Customer Support at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 630-789-9784 for assistance on how to utilize this integration. We would also like to notify our Users that e-range is now PCI Compliant. Courses that install our PCI Compliant software version can continue to utilize e-range and maintain PCI Compliance of their POS system. (Range Servant is also PCI Compliant).
It's a Boy! Fore! Reservations Welcomes a New Arrival!
Congratulations to Customer Support team member Eric Stoetzer and his wife Jenn on the birth of their third son and fourth child, Jude Cameron Stoetzer. Jude was born on March 17, 2010 - St. Patrick's Day! Click here to see photos of Jude.
***Paid Advertisement from Royal Graphics Printers***
Royal Graphics Printers offers high-quality printing services for your golf outing needs. Customized scorecards and cart signs can nicely enhance your facility's outings. Add your course logo for a more professional look or a group's logo to help brand the outing. Enhance your Fore! Outing product with printed materials from Royal Graphics Printers. For more information call Kevin Bauman at 630-852-8421 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it . To view samples please visit www.rgprinters.com.
PCI Update - Courses upgrading to the new 2010/2011 PCI Compliant version continues on at a hectic pace. It is our goal to have as many courses updated as possible before the season officially kicks off into high gear. Please contact Colin Fraser of Score Advertising at 204-975-9293 to have your course upgraded as quickly as possible. Click here for answers to frequently asked PCI questions.
Did You Know? - Did you know the Birthday.xls spreadsheet can help you manage your Birthday Club? This spreadsheet lists customers by birth date for a date range you select (i.e. the month of April). This is useful for courses that want a check-off list at the golf shop counter to track if a customer redeemed his/her offer or to verify a birth date. In Fore! Reservations go to View | Reports | Spreadsheets.
Monthly Survey - Which customer fields do you require your staff to take when making a tee time reservation? Click here to take this month's survey.
