Fore! Your Information - August 2010
National Users Conference – Affordable Travel Options
Travel to Chicago has never been this affordable! Southwest Airlines is offering airfare as low as $49 one-way! Sale ends August 5th! Click here to see your city’s rate. We found great deals from Baltimore, New York, Philadelphia, Detroit, Cleveland, Tampa, Raleigh/Durham, Indianapolis, Minneapolis, St. Louis, Denver, and Houston (just to name a few). For our Canadian Users, great priced direct flights are available from Toronto! Stay on-site at the Hyatt Lodge for the reduced rate of $129 per night. Call 1-800-LODGE-78 to request the Fore! Reservations room block. Other area hotels are offering rates as low as $100 per night! Click here for links to these hotels.
Click here to register for the National Users Conference! Be one of the first 100 Users registered by October 1st to attend the VIP Welcome Reception! Get your burning questions answered or share software suggestions with the Fore! Reservations Team over cocktails and hors d’oeuvres. Click here for complete conference information. For questions about the National Users Conference, please e-mail Erin Kopecky at
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or call 630.789.9705 ext. 131.
Important Information From Customer Support
Timeout Message in 2010/2011 Version – Due to PCI regulations, a user inactivity logout is required of all Admin users or any user with credit card security. So how do you avoid the timeout message? Some facilities found relief by creating a second user for managers with Admin rights (leave the Admin checkbox blank when creating the new user). Login as this new user (i.e. JSmith) when doing daily operation tasks, and as the original user (i.e. JSmithAdmin) when doing tasks that require Admin rights.
Magtek Swipe Not Responding – There are two possible causes for the Magtek swipe not responding at certain times. If the Magtek swipe loses claim after getting the user timeout message stated above, the best solution is to fix the issue as described. The other possible cause is an electromagnetic interference from a monitor or speakers. If you are occasionally having difficulty, try mounting the Magtek 6-12 inches away from the monitor. This solution has worked in several facilities having sporadic issues.
Fore! Internet Proper Overnight Procedure – Fore! Internet bookings are in full swing during the summer so it is vitally important that your facility receive bookings when your golf shop is closed. Your Fore! Internet machine should be kept on overnight or make sure the proper steps to shut it down are taken. To ensure your customers can book online overnight, click here for the proper Fore! Internet shutdown procedure.
Harry Ipema In Golf Business Canada Cover Story
In Golf Business Canada's Summer 2010 cover story "Third Party Distributors Friend or Foe?", CEO Harry Ipema and his article on the proper use of third parties (sent to Fore! Reservations customers) are featured in the story. Click here to read this article that examines both sides of the ongoing third party debate or click here to read Harry's original article.
Incentivize Golfers To Book Online!
Increase online reservations through your website and you'll grow your customer database with complete and accurate information while reducing phone calls into your golf shop. So how can you increase the number of rounds booked online? Incentivize your customers! Here are just a few incentive examples and the number of rounds booked online at courses that led the rankings in 2009 for Internet reservations.
• Stonebrooke GC (MN) - Free Cart When Tee Time is Booked Online - 28,615
• Clovelly GC (NL) - 3 Days Advance Booking vs. 2 Days by Phone - 28,422
• Farmstead Golf & CC (NJ) - Save 10% When Tee Time is Booked Online - 20,946
• Sycamore Ridge GC (KS) - Lowest Price Guarantee on their Website - 18,869
The NEW Fore! Internet offers a variety of innovative booking tools to help your facility increase online reservations! To learn about these new features and for tips on how to grow online bookings at your facility, please contact the Marketing Team at
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or call 630.789.9784.
Harry’s Blog – Two Year Anniversary of PCI Compliance
This month Harry recaps the timeline of decisions made at Fore! Reservations as it relates to PCI Compliance. He points out key revelations from the credit card industry and why he felt it was in the best interest of Fore! Reservations and our customers to develop a compliant solution. Click here to read his most recent post, share your comments and start a discussion with fellow Users.
Did You Know?
Did you know you can find out the quality of customer data that your golf shop staff collects when making tee time reservations? Go to View | Reports | Spreadsheets and select ResMade.xls. to see which staff members do the best (and worst) job of collecting information for your customer database.
What’s New
Pre-Paid Specials - Courses with Pre-Paid Specials are already seeing revenue come in! If you would like to offer golfers the ability to book a special online only if it is pre-paid, this feature is for you!
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for setup assistance.
Tip of the Month
Activate the Comeback Coupon - The Comeback Coupon keeps customers playing your course and is proven to generate revenue! It can be setup for any sales item and instantly prints out after a sales receipt. Setup a Monday Comeback Coupon for your Weekend Green Fee sales item and watch Monday play increase!
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for setup assistance.
Upcoming Events
2010 PGA Fall Expo – August 17-18, 2010 – Las Vegas, NV – Booth #803
2010 National Users Conference – November 16-17, 2010 – Oakbrook, IL
Monthly Survey
What are your thoughts on Louis Oosthuizen winning the British Open? Click here to take this month’s survey!
